Claim Brain is LiLa, our insurance-vertical AI, applied to claims. It reads claim data, documents and notes with insurance context, and your adjusters make every decision.
The Problem
The Claim File Holds More Than Adjusters Have Time to Read
Every claim builds a file of records, documents and notes across several systems. The important signals are in there, but they take time to find.
The Same Claim Looks Different in Every System
Policy, claims and partner systems each describe the same claim in their own fields and formats. Teams reconcile the differences by hand.
Claim Files Are Mostly Documents
Police reports, estimates, medical records and photos fill the file. Adjusters spend their day reading and summarizing them instead of working the claim.
Litigation Risk Hides in Unstructured Notes
Signals of a serious claim sit in notes and records that nobody reads end to end. High-risk claims get routine handling until the case has already deteriorated.
The Solution
How does InsOps Help?
Claim Brain Helps Your Team Work Each Claim Faster
Understands insurance claim data
LiLa recognizes the same claim, claimant or loss across systems, which reduces manual reconciliation.
Works with messy data
LiLa handles fragmented and mixed-format claim data, without an upfront cleanup project.
Reads the documents in the claim file
LiLa extracts and summarizes data from police reports, estimates, medical records and photos, and an adjuster reviews it.
Drafts claim notes and summaries
LiLa drafts notes, summaries and correspondence, and an adjuster reviews and edits each one.
Flags litigation risk early
InsOps compares an open claim with similar historical claims and flags higher litigation risk. A person decides what to do
Works alongside ClaimCenter
Claim Brain fits around your existing systems and workflows, without replacing or reconfiguring them.
FAQ