Claim Brain is LiLa, our insurance-vertical AI, applied to claims. It reads claim data, documents and notes with insurance context, and adjusters make every decision.
The Problem
The Claim File Holds More Than Adjusters Have Time to Read
Each claim accumulates records, documents and notes across several systems. The important signals are there, but they take time to locate.
The Same Claim Looks Different in Every System
Policy, claims and partner systems each record the same claim with different fields and formats, so teams reconcile the differences by hand.
Claim Files Are Mostly Documents
Police reports, estimates, medical records and photos fill the file, and adjusters spend much of their day reading and summarizing them.
Litigation Risk Hides in Unstructured Notes
Signs of a serious claim sit in notes that no one reads end to end, so high-risk claims can get routine handling until they have already worsened.
The Solution
How does InsOps Help?
Claim Brain Helps Your Team Work Each Claim Faster
Understands Insurance Claim Data
Recognizes the same claim, claimant or loss across systems, reducing manual reconciliation.
Works With Messy Data
Handles fragmented, mixed-format claim data without requiring an upfront cleanup project.
Reads the Documents in the Claim File
Extracts and summarizes information from police reports, estimates, medical records and photos for adjuster review.
Drafts Claim Notes and Summaries
Produces draft notes, summaries and correspondence that adjusters review and edit.
Flags Litigation Risk Early
Compares an open claim with similar historical claims and flags higher litigation risk. A person decides what to do next.
Works Alongside Your Claims System
Fits around your existing systems and workflows without replacing or reconfiguring them.
FAQ
What is Claim Brain?
Does Claim Brain make claim decisions?
Does it replace my claims system or my adjusters?
Does our claim data need to be clean first?